SHIPPING AND DELIVERY
We take great pride in making amazing products that are delivered to you on time.
We deliver to all and any postal address around the world.
Further, deliveries are generally made during normal working hours of courier companies and these vary from country to country.
Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner does not make any pick-ups on those days.
We take great pride in being able to offer SHIPPING to any address in India to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the complete.
postal address with the correct PIN code. We cannot be responsible for postal delays resulting from incomplete address listings.
Also be aware that all shipments to any Girls College/ School/ Hostel are placed at the customer’s risk. If the school’s warden does not accept your package or it is refused for any reason, MyKahani will under no circumstances issue a refund or credit to the customer’s account, nor shall MyKahani attempt re-shipment of the same order.
If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
MyKahani ships all parcels as fully insured at no extra cost to customers. If the courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But MyKahani will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal/ courier agency.
Shipment and Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/ or fees, not MyKahani. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
All products are first polythene packed and then put in corrugated box. All orders are shipped by First Class Air courier services and home delivered within approximately 1-2 working days after dispatch of the shipment.
Time to Ship
For each item we have mentioned time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on availability of item and other factors.
Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills. Shipping address is the address where the customer wants to receive their shipment.
What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 10 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at firstname.lastname@example.org.